Hubstaff allows each agent on your support team to see their ticket ID, details, updates, and due dates from one application. Once an agent opens a support ticket, it can be solved directly from the ticket page in the app. This way, you can reduce your team’s resolution time and quickly move on to the next issue to serve your customers better.

Start tracking time to Zendesk tickets, and you’ll see the time you spend on each appear on your dashboard in real time. Then, head over to the reporting dashboard to apply filters, generate reports, and export or email them to clients. You’ll always have accurate records of time tracking data to review and refer back to.